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What is Visca Consulting?
Established in November of 1997, Visca Consulting is a dedicated team of web
design and marketing specialists that have a keen desire
to develop a portfolio of web sites and marketing creatives that represent quality,
innovative thinking
and client success. We take the consulting
experience to a more involved level - making the success of
our clients, the measure of our very own success in
delivering the best possible services possible. We are
absolutely committed to a consulting experience that
redefines how outsourcing is done, and the standards by
which it is judged.
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What awards and recognition has Visca received?
Visca has enjoyed a tremendously positive response from numerous
organizations, companies, publishers and especially users. Over the
years our sites have won scores of prestigious web awards from the
likes of Yahoo!, Web This Week, Jayde, World Hot, Cool.com, The Ad
Stop and more. Media coverage from publications such as eWeek and
The Toronto Sun also sing praise of our sites. And of course the
thousands of user compliments that have poured in over the years to
the sites we have produced and maintained demonstrate our ability to
produce sites that succeed.
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What differentiates Visca Consulting from other firms?
Sure, you can have a template web site built for under a few hundred
dollars. But consider whether it will actually meet the demanding
needs of your business in the competitive online world. An
inexpensive web site isn't saving you money in the long run if it is
the central cause for your online revenue losses, for example.
Template sites do not convey the character, qualities or the style
of your individual company. It also means that you are not the only
one with literally the same design of web site.
If you want your
company to stand out from the crowd, it needs to be original,
creative and reflect the values of your business. Template sites
rarely take into account the many nuances of web design that make
the difference such as accessibility, search engine optimization,
browser compatibility and much more. Template sites also often lack
the usability and easy of navigation a custom built site offers. If
your company will be depending on its web site as a primary
marketing or selling mechanism - it is a wise investment to use a
design studio such as Visca Consulting to optimize its ability to
embrace your online audience and transform browsers into customers.
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Who produces the deliverables?
All project work performed for our clients is done exclusively by
Visca Consulting and no part is outsourced to external firms or
individuals. Typically the representative who you deal with via
phone and email will be directly responsible for much of the work
performed for your company. This is crucial as that person who has
had the most direct exposure to your company will have the best
understanding of your company and its requirements.
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How does Visca handle billing and payment?
Billing is handled on a case by case basis, but typically involves a
percentage advance payment on projects exceeding $1,000.00 USD and the
remaining portion paid on completion. Percentage paid in advance is
dependant on project duration and the agreement between Visca
Consulting and the client. Payments can be made by check, wire
transfer or money order to our Canadian mail center. Companies based
in Ontario, Canada are required to pay GST in addition to all quoted
amounts. Internationally based companies are exempt from taxes.
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Once a project is completed, are there ongoing fees?
Our sites are provided on a perpetual license agreement, meaning
there are no ongoing costs to ownership of the produced
deliverables. This excludes any images or content which is provided
by third parties via licensing agreement, and ongoing maintenance of
the content.
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Are projects completed on time and within budget?
Visca Consulting draws upon numerous resources, vast internal skills
and knowledge developed from a long history in web design and
development. All of this to ensure projects are completed on time
and within budget for every project we accept. Project time and cost
estimates are carefully considered based on past experiences, the
nature of the technologies within the project scope and buffering to
protect against negative unforeseen circumstances.
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What if projects go over the quoted time estimate?
Projects are priced based on the number of work hours estimated
necessary for completion. Before all projects are commenced, a
project time estimate is provided to the client outlining the number
of hours and cost per hour the project will require. If in the event
that the actual number of hours taken to complete the project exceed
the estimate, Visca Consulting will absorb the cost of the
additional hours, not the client. Providing no changes were made
to the original service level agreement or
project scope during the project. Additional conditions to this may be outlined in
project specific proposals.
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Is turn around on questions, quotes and proposals timely?
You will be amazed at the prompt turn around time on all
communications with our company. Whether requesting a quote, asking
a question or having regular communication during projects - we are
prompt, responsive, professional and follow up on your satisfaction.
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How are clients invoiced for work performed?
Everything is contained within an easy to understand monthly or by project invoice delivered by email. All resource costs, expenses and other variables are clearly itemized to take the guesswork out of your online business costs. There are no administrative fees or minimum monthly contract costs, simply pay for the hours and resources you use - we take care of the rest!
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Is there a satisfaction guarantee on
deliverables?
We strive to produce work of high client satisfaction. In the event
that the client is not completely satisfied with the work produced,
we will make a strong attempt to correct any short comings found in
our work. We are not happy until our customer is completely happy.
All projects are covered by a 30-day limited warranty period covering
defects and any inconsistencies with the finalized project
specifications.
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Will company growth affect quality of work?
Visca Consulting maintains a careful balance of exemplary customer
service for existing clients, while expanding our client base for
essential company growth. We want to build long standing
relationships on a foundation of trust, security and value with all
of our clients. Which can only be achieved with the continuing
quality of our products and services to both current and new
clientele.
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Do you accept international clients?
We welcome clients from around the globe to use our services
including but not limited to the United States of America, Australia, Europe, Japan and China. Projects
outside of Canada are done either by an on-site consultant or
remotely through conferencing and remote connection systems, by
choice of the client. Projects requiring on-site consultants will
incur travel, accommodation and limited living expenses in addition
to quoted project pricing. Travel and accommodation can be arranged
by client or Visca Consulting.
Most projects Visca Consulting undertakes are with international companies that are not in close geographical proximity to our office. Visca Consulting is highly proficient in managing such projects through the effective use of phone, email, instant messenging and other collaborative technologies.
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I am interested in getting started, how do I proceed?
We would like to take this opportunity to invite your business to
call us and arrange a meeting to evaluate how Visca Consulting can
assist your business. Our no-cost initial consultation is an
informative and valuable meeting that will look into the
effectiveness of your existing web efforts or advise you on how to
get started with your new web efforts. |
We welcome you to contact us with any questions not answered in
this section. We would appreciate the opportunity to answer your
questions by phone or email.
